Contact Us

At GearStage, we are committed to providing our customers with premium service and technical expertise. Whether you have questions regarding our wide range of musical instruments and pro audio gear, need assistance with your payment, or require tracking validation for your order, our dedicated customer support team is here to assist you.

Please feel free to reach out to us using any of the direct communication channels below.

Corporate and Contact Information

Trading Name: GearStage

Registered business name: GEARSTAGE AU

Australian Business Number (ABN): 61 140 122 193

Central Customer Hotline: +61 468 251 864

Official Enterprise Email: support@gearstage.store

Physical Headquarters and Distribution Address

13 Braund Rd, Fitzroy, SA 5082, Australia

Administrative Operational Hours

Store & Order Processing Hours
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Orders are dispatched Monday to Friday. An order placed after 5:00 PM, on a weekend, or on a public holiday is dispatched on the next business day — for example, an order placed on Friday after 5:00 PM is dispatched the following Monday.

Dispatch & Delivery
• Processing and handover to the courier takes 1–2 business days.
• Delivery time depends on the carrier and region – 2 to 7 business days.
• Shipping is free on all orders — no minimum spend.

Orders placed after 5:00 PM are processed the next business day.

Standard Support Turnaround

We understand that timely communication is essential. Our team systematically reviews all incoming digital queries and aims to provide a comprehensive, accurate response within 24 hours of receipt during our standard working days.

Get in Touch via Email

If you are contacting us regarding an existing order request, please ensure you include your unique Order Number and the full name associated with your checkout account in the subject line. This allows our backend system to retrieve your transactional data immediately and speed up our response process.