Shipping policy
📦 Free Shipping Across Australia
At GearStage, we believe great gear should reach every musician — no matter where you are in Australia. That's why we offer free shipping on every order, Australia-wide. No minimum spend, no hidden fees, no surprises at checkout.
🚚 How We Handle Your Order
Every order is carefully packed by our team before being handed to our trusted delivery partners. We work exclusively with reliable Australian courier and postal services to ensure your instruments and gear arrive safely and in perfect condition.
Once your order has been dispatched, you'll receive a tracking number so you can follow your parcel every step of the way.
⏱ Estimated Delivery Times
Standard delivery typically arrives within 2–7 business days, depending on your location. Customers in remote or regional areas may experience slightly longer delivery windows.
During peak periods — including sales events, public holidays and busy seasons — delivery times may vary. We'll always keep you in the loop if anything changes.
If an item in your order is temporarily out of stock, our team will reach out within 2 business days to offer a suitable alternative or a full refund.
📍 Delivery Tips
To avoid any delays, we recommend providing a delivery address where someone will be available to receive the parcel — whether that's your home, workplace, or a trusted neighbour.
If delivery isn't completed on the first attempt, the courier may leave a card with further instructions or contact you directly to arrange redelivery.
When your order arrives, take a moment to check the outer packaging before signing for it. If anything looks damaged, make a note at the time of delivery and contact us straight away — we'll step in and resolve it as quickly as possible.
Questions about your delivery? Our team is always happy to help.
Business details: GearStage — ABN 21 028 712 664 — 6 Apsley Way, Andergrove QLD 4740, Australia — support@gearstage.store — +61 468 251 864
Support hours: Monday–Friday 9:00am–5:00pm (AEST). We respond within 24 hours.